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You have reached this page because you received a MSGTAG encoded e-mail and wish to find out more information. Here are a list of commonly asked questions and their answers. What is a MSGTAG encoded message? The person who sent you this e-mail uses MSGTAG so they can tell when their messages are read. By following the instructions on the message, you can choose to read the message and alert the sender. Alternatively, you can delete the message without reading it, and the sender will not know that you have received the message. What information does the sender get to know? The sender will only know the date and time that you first read the message. They will not know any other information. MSGTAG does not tell the sender where you are, how long you read the message or what you did with the message. Can you give me help on how to view the message? Microsoft Outlook 2003 If you're running Microsoft Outlook 2003, there is a grey bar at the top of the message with the text "Click here to download pictures. To help protect your privacy, Outlook prevented automatic download of some pictures in this message."
Click anywhere on this grey bar and select Download Images from the popup menu. Microsoft Outlook Express under Windows XP SP2 If you're running Microsoft Outlook Express, there is a grey bar at the top of the message with the text "Some pictures have been blocked to help prevent the sender from identifying your computer. Click here to download pictures."
Click anywhere on this text bar to view the message. I still can't view the message. What do I do? Make sure you are connected to the Internet while trying to view this message. This is required so we can alert the sender that their message has been read. It might be possible that you have a mail program that cannot read MSGTAG encoded messages. If this is the case, e-mail back to the sender and ask them to re-send you the message without MSGTAG enabled. But what if I don't want them to know that I've read the email? If you really don't want the sender to know you've got the message, you can just delete it. You can also write back directly to the sender and request that they don't send you MSGTAG encoded messages in the future. We think it's fair that the sender knows when you've read their message. It's a bit like sending registered mail: you have to sign for it before you are allowed to open it. But we don't want to invade your privacy, so we've limited the information we provide to the sender to the bare minimum: they only get to know the date and time of the first time you read the e-mail. Can you tell me more about MSGTAG? Check out the MSGTAG site if you'd like to find out more or download a trial version of MSGTAG. |
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